Contact Us

General enquiries

For questions about the Service, your account, or anything else, email us at support@metrichost.net.

Response time: within 72 hours on business days.

Billing support

For subscription, payment, or invoice queries, email support@metrichost.net with the subject "Billing — [your account email]".

Response time: within 24 hours on business days.

Abuse reports

To report abuse, illegal content, or a security vulnerability, email support@metrichost.net with the subject "Abuse report" or "Security". We take all reports seriously and will respond promptly.

Legal & data protection

For GDPR data-subject requests, legal notices, or correspondence addressed to the data controller: